Ask the Community

Who's joining us today from the APAC SuperSummit? 👋Share your favorite thing from the summit or a key takeaway with the community!Raise your hand if you joined the session today to earn the SuperSummit badge! 🏆Why join SuperSummit APAC?Learn from industry leaders like Google, LinkedIn, and more Get actionable insights to boost your marketing strategy Connect with a global community of data-driven marketersDon't miss out! tune in on here!  

 At the end of the SuperSummit, we randomly selected 5 lucky attendees who are also members of our Community 😍 Here’s our 5 winners who’ll be awarded with €/$50 gift cards 🎉Matias Priani @MatiasPriani  Camilo Arroyave @Camilo  Ikram Bechari @IkkaPikka  Marnie Powell @Marnie Powell  Beth Chenette @BethC  Thank you for your participation! ❤️We’ll contact you all via email about the gift cards within the next few days. Ps. Make sure to share your main

What is the equivalent dimension for “ad” in google ads platform to supermetrics dimension for google ads connector. I am trying to get the ad or creative name for GDN/Youtube ads in google ads using supermetrics. Please let me know. Thanks.

I know there are a lot of Facebook changes. I’m no where near caught up on them. The big one I noticed for my reports is that Organic Reach and Organic Impressions have been showing as 0’s for me. I reconnected the Facebook Insights connector and saw a lot of the changes.Organic Reach Organic Reach of Posts Organic Impressions Organic Impressions of PostsThese are all 0s for me. Is this true for everyone? All I find via Google Search is that Facebook’s organic reach is trending down across the board - but nothing that says we should have 0. 

Hey everyone! 👋We’re curious to hear your thoughts on how you perceive Supermetrics, what you use it for and what resonates with you the most. This is our next question in a series of polls we have planned… and you’re, of course, welcome to share more of your thoughts in the thread below! So, this week we want to know... 

Hey,I noticed an Events section here but I don’t have the ability to post there. Is it open for community members to post their events?We (SmartSites) are hosting an event with Mailchimp (a Supermetrics data source) in NYC on October 16. It’s free to attend: https://www.smartsites.com/loyalty-lab/If allowed, I’d appreciate if an Admin can add this to Events. If not, I apologize; feel free to delete this post. 

We are in process of doing the Rental market analysis and we see that a lot of house rental ads are there on FB marketplace only.While we do have the connector to the Facebook from Supermetrics but we are not able to get a handle to the FB Marketplace data.Any insights or suggestions would be helpful. Thanks.

Hey there! Does anyone else use Basis DSP and is having issues with the connector? Our primary issue is that SM isn’t pulling in all the data that Basis DSP API is providing; only the very high-level ‘Line’ item level data is available, with Group and Tactic level data completely missing (even though it’s available in the Basis DSP API). Support told me to submit an “Idea” which I’ve done now twice with no update. This is a HUGE missing for us, and wondering if anyone else is experiencing the same thing?

“Background report import is in progress. Please try again later. If the problem remains after 24 hours, please contact our support.”

Hey Supermetrics Community! Rachael Marsland - your friendly neighbourhood CSM here coming to ya from Ontario, Canada.  I was chatting with one of my customers today and they asked me if I had any tips for organizing paid vs. organic data in sheets using Supermetrics. I answered to the best of my ability as a non-marketer, but it lead to me to thinking.. if only we had a forum where customers could connect with each other and ask for tips, tricks, and best practices... which finally motivated me to make my first post in hopes this helps my customer & other new Supermetrics users.  So I ask: How do YOU manage & organize paid vs. organic data in sheets?

Does anyone know if it is possible to create a relation between Instagram posts (likes comments etc. - Instagram Insights) and the ad spend on those posts (promoting for example- Facebook Ad manager). I am looking to create a dashboard where we show engagement (Instagram Insights) and spend (Facebook Ads). However, as far as I know this would require an overlapping dimension in Instagram Insights and Facebook ads in order to create a relationship in PowerBi, preferably done through a unique values post ID. Unfortunately post ID or media ID's are not the same numbers in the two data sources.Would love to hear if others experience the same issue.

Hey everyone! 👋We’re curious to hear your thoughts on how you perceive Supermetrics, what you use it for and what resonates with you the most. This is our next question in a series of polls we have planned… and you’re, of course, welcome to share more of your thoughts in the thread below! So, this week we want to know... 

Hey everyone! We’re curious to hear your thoughts on how you perceive Supermetrics, what you use it for and what resonates with you the most. So, I’ll be popping in over the next weeks to ask you a few questions in the form of polls (also, feel free to tell us why in the thread below!)So, let’s get this started…Your feedback is incredibly valuable to us as it helps us refine our messaging and ensure we’re meeting your needs 🤗

good morning! I was wondering if anyone knew where I can access the presentation slides from the SuperSummit Conference in NYC back on 6/27? Thank you so much in advance

What has everyone had a problem with and how was SuperMetrics able to help you? Curious and would love to hear everyone's experiences

Hi teamHow do I pull a query for all Shopify accounts under our Shopify Partner account?  When I create a query, it only gives me the option to select an individual account (71 accounts total), but I can’t choose the partner account that all the Shopify accounts sit under.  Like with Google ads, I can choose our MCC email account where all the ad accounts sits under. I want to do the same thing for Shopify. Thank you!

Two weeks ago, we invited you to participate in the Supermetrics Community MVPs Competition by being active and earning points.  During these weeks, we were closely following the leaderboard and now are ready to announce the top 3 Supermetircs Community MVPs. 🥇 The first place goes to @nitinvarghese! You've been an absolute champion, and we're happy to reward you with a $150 gift card. 🥈 The silver medal goes to @gcfmineo! You've been active since the day you joined our Community. We greatly appreciate you, and reward you with a

 As a young Community, we value your active participation. Your knowledge, questions, and feedback help us create a supportive and insightful environment.  Thus, we're excited to launch the Supermetrics Community MVPs Competition 🏆 Every action you take in the Community earns you points! Whether that’s from creating new discussion topics or providing helpful answers to questions, you’ll climb our MVPs leaderboard for the chance to

Hi!I am struggling with adding the following metrics from Facebook Insights page to my Power BI report based on SuperMetrics data: Content Interactions (Facebook); 3 second video plays (Facebook); Content Interactions (Instagram).Are you able to help me? I am eaither not able to find these metrics or the metrics are not in line with Facebook Insights page.

Does anyone know how to have creative images show in Looker Studio? -I’v tried these two method and I can’t get it to work. The images don’t show on the tablehttps://help.funnel.io/en/articles/5102984-how-to-show-ad-images-creatives-in-looker-studio

Does anyone have any tips for creating the best useful LinkedIn analytics dashboard for a paid social strategist?

Hi!After a decade in the space, I’m curious to see how others are solving a problem that’s fairly unique to agencies, since we deal with many different types and sizes of budgets. While account team members are responsible for tracking budgets on a project or yearly basis, it’s the traffickers/specialists’ jobs to track budget on a line/campaign/ad set level. However, when teams are in need of growth, capacity issues can make this last bit difficult. One approach I’ve worked on is generating risk reports, which call out which campaign lines are at risk of under-delivery, over-delivery, or ending too soon, which can throw off the campaign. These often come with a column to flag what the issue is, and how big of a risk it might be. For example:Client Campaign Start End Spend Risk Level Issue NuCo Summer

Hi team, why would a log in of name@domain.com become namedomaincom@gtempaccount.com? What would be causing this? How do we go about resolving/reconciling this second account login to our actual name@domain.com team?Many thanks!

I’m looking into upgrading my free trial to the core subscription. The question I have is how does Data Source Account usage work? It says there are 26 data sources and 8 data source accounts allowed per data source. I only need 1 data source: Facebook Ads, but I have over 50 ad accounts I have access to and need data for. My question is are the data source accounts shared between data sources? Aka if I only use the Facebook Ads data source could I have 208 (26*8) data source accounts connected to it? If I can only have 8 accounts connected to it that would be a deal breaker for me and I will need another solution. If they are shared across like that then I’m all in!

What are your thoughts around this? Even though Google keeps delaying removing third-party cookies, it’ll come eventually. I’d love to hear:Has your organization prepare for cookieless? What are the alternatives you’re using or planning to use? What’s your plan for first-party data?We’re planning an article around cookieless tracking so it would be great to understand what our community cares about.