Community

Community Newsletter October 2025News

SahraCommunity Moderator

Hey Supermetrics Community! 👋 As we wrap up Q3, let’s take a moment to celebrate you, the people building dashboards, sharing feedback, asking sharp questions, and helping one another grow.From July to September, our community was buzzing with new ideas, fresh conversations, and some major milestones. Here’s what stood out 👇 💬 Your voices, your feedback When we asked what brings you to the community, most of you said you come here to learn something new, solve product issues, and connect with peers in your field, and that’s exactly what we’ve seen happening.Members have been sharing creative reporting tips, helping troubleshoot data issues, and offering ideas for how we can make Supermetrics even better.A few messages really stood out:“We’d love to see more real-world case studies — examples from people like us.”“Reporting what you see helps the product grow stronger.” 💡 Every bit of feedback, every idea, and every shared experience helps us build a more useful and inspiring space

360

Please add post_media_views for facebookNew

mondonickNewbie

What is the timeline for making https://developers.facebook.com/docs/graph-api/reference/v23.0/insights#page-post-media-view available? Do we have to wait until November 15th when they stop providing impressions or will you have this sooner. Other services communicated their plans already, and the metrics is available to all in the API which I validated. Right now all customers perceive their metrics as “incorrect” until we have that new metrics (which cannot be calculated from other points)

121

Mr.RobotNewbie

Programmatic OOHNew

Would love to hear if there is any update on the Vistar connector, we would love to get our Prog OOh data into our dashboards ASAP. Is there any possibility of this on the pipeline?

Callrail Text ActivityNew

JoellNewbie

Hi all,I’ve been using the Callrail connector for Power BI to report on phone call data but I haven’t been able to find out how to pull in text conversation data. Is there a way to do that now? If not, is there a plan to make it available in the future?

153

Feature Request – Add Fields to Identify B2B and D2D Orders/Customers in Shopify ConnectorNew

COURTNEY PIERCENewbie

I would like to request an enhancement to the Shopify connector. Currently, it is not possible to clearly identify whether an order or customer belongs to B2B or D2D. Use case:These fields are essential for distinguishing between B2B and D2D sales in reporting. Having this information will allow us to: Segment sales data by customer type Track performance by business model Improve accuracy in sales and operational reporting

221

TikTok Support Adds to wish list (website) metricNew

SebNewbie

Support Adds to wishlist (website) metric

Shopify Order Transactions / Refunds data with refund timestamp to BigQueryNew

arturpeachyNewbie

Hello Supermetrics Support,We’re using the Shopify → BigQuery connector. Our current exports include Returns at the order/line level but do not include refund timestamps. As a result, we can only attribute refunds to the order date, which does not match Shopify’s Analytics (which attributes refunds on the refund date). This causes material discrepancies in daily Net Sales and share metrics.We’d like to request a new Transactions / Refunds dataset (or an extension to the existing Shopify schema) with event-level refund rows and the following minimum fields:Required fields order_id (Shopify order ID) transaction_id (if available) transaction_kind (e.g., refund, refund_sale, etc.) processed_at (refund timestamp; created_at also acceptable) amount (refund amount; positive number preferred or documented sign convention) currency (shop currency of the transaction) (optional but helpful) reason, payment_gateway, user_id (who processed it) If there’s an existing way to get this vi

161

valentinaNewbie

Launch Your Own Sports Betting Exchange Platform

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3 days ago

joysNewbie

Data visualization

how to use several meta ads data source

I have 4 US Meta accounts, and I want to combine them into a single data source to call up the total data from these four accounts at the same time. After selecting the 4 Meta accounts via Supermetrics, I found that the spreadsheet cannot read the data, and it shows the prompt: "This query is trying to pull data from 4 views that are not listed as prioritised accounts. To manage your prioritised accounts, follow the link below: https://hub.supermetrics.com/subscriptions/1567269#datasource-FA". I feel confused even when I go to Supermetrics. What should I do?

9 days ago

RoxiPNewbie

Trends and hot topics

where is the event link for Q3 product update?

Was there a link for Q3 product update? Can you please share recording or a summary?

16 days ago

lajlevNewbie

Anyone successfully connected Umami with Supermetrics?

I’m wondering if there is no Umami connector in Supermetrics. Is there any workaround?

17 days ago

Roxana HaneaNewbie

Spreadsheets

Is there an SMS notification available in Spreadsheet?

Hi there,I am looking to create a Spreadsheet Pacing document that can track spend for the entire month but get email and SMS notification if there is no spend recorded for previous day - is this possible?I have seen that there is an email notification available, which I am yet to test, however over the weekend I am not checking the pacing document and if there is an urgent issue, can an SMS be received through Supermetrics?Thanks so much!

17 days ago

SahraCommunity Moderator

We Want to Hear from You!

Hey, Supermetrics Community! 👋 Happy Friday! We're back with a quick reminder about our community survey. Your feedback is incredibly valuable and helps us make this a better, more helpful space for everyone. We've got some exciting things planned, and your input is key to making them a success.If you haven't had a chance to fill out the survey yet, please take a moment to do so. It's a great way to tell us what you love, what you'd like to see more of, and what features you'd like to have.As always, feel free to reach out to me or any of the team members with your thoughts. We're here to help and we're so grateful for each and every one of you.Community Survey Cheers to a great weekend! 🚀

Supachai'sNewbie

Why is there a need for reporting?

Things that seem out of place or problematic, sometimes only the user can find the clues or cause of the problem, so reporting what happened can help to resolve the issue faster and more accurately depending on the user's report.

Cami-AutographNewbie

Hey all! I’m having issues with the Reddit Ads Supermetrics Looker Studio connector - I am tracking custom events but can’t seem to find any guides on how to make sure these are getting pulled in my reports. Can someone please help? Thank you!!

101

Filter queries for GA4 - terms and regex

julianadefreitasdiasNewbie

Spreadsheets

Hi! Im filtering my data and would like to know how to you use here: Filter________________________IS there a boolean for this?example: “SOURCE OR SELL OR LIKE”________________________ And if I use this regex “contains” or “doenst contains”: do we have some kind of character limits or prohibited? Thanks,

161

Issues with Instagram Insights Reels View

agustonetNewbie

Spreadsheets

Hello all, Any of you have been experiencing issues when you try to run a query in Instagram Insights for Views and filter by product type REELS? It gives me zero results even if I have thousands of reel interactions and you can see the video has million of video views. Thanks!

191