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  • 49 Topics
  • 111 Replies
50 Topics
Supachai's
Supachai'sNewbie
asked in Ask the Community
Why is there a need for reporting?

Things that seem out of place or problematic, sometimes only the user can find the clues or cause of the problem, so reporting what happened can help to resolve the issue faster and more accurately depending on the user's report.

20
Supachai's
Cami-Autograph
Cami-AutographNewbie
asked in Ask the Community
Reddit Custom Events

Hey all! I’m having issues with the Reddit Ads Supermetrics Looker Studio connector - I am tracking custom events but can’t seem to find any guides on how to make sure these are getting pulled in my reports. Can someone please help? Thank you!!

30
Cami-Autograph
RG2025
RG2025Newbie
asked in Ask the Community
Exporting Cohort Data from Appslfyer

Hello,Would like to understand how can we pull the Cohort data into Supermetrics from Appsflyer. This is basically to calculate the ROAS and LTV  for D3, D7, D28 etc for better campaign management.

211
Sahra
chrisES
chrisESNewbie
asked in Ask the Community
Filter queries by network type on Google Ads

I swear I had this working, and now all of a sudden now I can’t get it to work.I have google ads for video, display, and search. How do I pull a query for only Search etc? I did the network type (with and without search partners) and tried “contains” or “matches regex” etc and can’t get the query to pull. It will just keep giving me an error  

51
Sahra
superuser
superuserNewbie
asked in Ask the Community
Google Ads API asset_group_asset

Hi,I’m wanting to query for asset_group_asset in Google Sheets. Is there a way to do this today, or any plan to add this capability? More info here: https://developers.google.com/google-ads/api/performance-max/reporting#asset_performancety

40
superuser
Mariia
MariiaCommunity Moderator
posted in Ask the Community
🎁 Share your data transformation story for a chance to win a prize 🎁 (ended)

 We want to hear your data transformation stories! In our recent webinar, we shared how to use custom fields and data blending, but now we want to learn from you. Share your favorite use cases for custom fields or data blending in the comments below 👇 Tell us:What problem does it solve? What data sources you blend? Or what custom field you created?  What's the outcome?Not using the data transformations yet? Share your ideas for how you would use them. We'll award the most upvoted response with $/€50 Amazon gift card 🎁✨ ⏳ The challenge ends on June 17, 2025. Let's learn from each other! ❤️

1446
gcfmineo
Phuong Mai
Phuong MaiNewbie
asked in Ask the Community
I have concern about Starter Price Package

Hi Supermetrics team,I am in the process of making a payment for the Start Price Package with Supermetrics. With the Starter Price Package, we would like to add 5 ad accounts/media sources.Does Supermetrics limit the number of report refreshes per month?Thank you,

171
Sahra
naoyawada
naoyawadaNewbie
asked in Ask the Community
Facebook Ads Custom Conversions and Google Sheets

I am running into a problem where Facebook Ads and Google Sheets (via Supermetrics) aren’t matching up. I have created Custom Conversions in Facebook Ads. Once they have been Activated, I was able to use them as a metric in Supermetrics for Google Sheets. I have since created more of them in Facebook Ads (they are active), but I am not seeing them appear in my Supermetrics side panel. I have re-connected the Facebooks Data Source via the Hub, but I am not seeing any changes in what Custom Conversions are available for me to select. Any help/advice would be appreciated. Happy to share more information as needed as well.Thanks!

433
Rochelle
blueray
bluerayNewbie
asked in Ask the Community
Reach metric will always be Zero

Hi, We are trying to use Facebook Ads connector to Looker Studiowhen the campaign objective is OUTCOME_SALES then the reach value will always be zero? how to solve this?  

421
jessiebrock
leoarthur
leoarthurNewbie
asked in Ask the Community
What are the Best AI Computing Setups for Handling Large Supermetrics Datasets?

Hi everyone,I’m working with large datasets pulled from Supermetrics, and I’m facing challenges when it comes to processing them efficiently. The datasets are growing, and it's starting to strain my current AI computer setup. I’m wondering what the best AI computing setups are for handling such massive datasets.To give some context, I need a system that can:Handle complex data processing and analysis Scale as the dataset grows Integrate well with AI frameworks (like TensorFlow or PyTorch) Be cost-effectiveWhat hardware and cloud-based solutions do you recommend for this kind of workload? Are there specific GPUs, CPUs, or cloud services that work best for large-scale data analysis?Any insights or recommendations would be greatly appreciated!Thanks! 

141
Sahra
nikeul
nikeulNewbie
asked in Ask the Community
Instagram Data Range

I want to pull data from Instagram which is older than 28days. But somehow in google looker studio, the data does not work past the 28 days, when i for example choose a custom range. What might be the issue here?

552
Kathy
tsoares
tsoaresNewbie
asked in Ask the Community
Facebook Ads for Instagram (Post boosting vs. Media campaigns)

Hi SM community - happy to submit my first thread here! I’ve created a dashboard on Looker Studio to display :Dimensions: Date, Market (based on page ID) Metrics: Reach, Engagement, ERHowever, it would be interesting to differentiate what goes on regular media campaigns and what is post boosting. Is there a dimension that I’m unaware of that could do this trick? Or any other work-around you may be using? Best,Tomás

522
tsoares
somesh
someshNewbie
asked in Ask the Community
Addressing Duplicate Impressions in BigQuery from Google Campaign Manager 360 via Supermetrics

Hi everyone,I wanted to share an issue I encountered with duplicate impressions in BigQuery when using Supermetrics to pull data from Google Campaign Manager 360 (CM360) and DV360. After verifying the Supermetrics logs, everything seemed correct, but duplicates still appeared in the final dataset.Has anyone else encountered similar issues? Would love to hear your experiences and solutions!Thanks!

482
Sahra
sarahm
sarahmNewbie
posted in Ask the Community
Internal Report on Dashboard Analytics for Agencies

Hi!Do any other agencies have internal Looker Studio reports that show analytics for all dashboards? We’re trying to determine what kind of information we can be measuring to show our progress and the benefits of reporting but I’m not sure what’s available or possible, ideally without much additional manual tracking.An initial idea example was to track load times to see how those improve with different fixes but that doesn’t seem to be possible. We’re brainstorming some other options but any other thoughts, suggestions or ideas are welcome!

602
gcfmineo
LudivineAvell
LudivineAvellNewbie
asked in Ask the Community
Shopify x Google Sheets: How to Track SKU Quantities Sold?

Hi,I want to create a dashboard in Google Sheets using Shopify as the data source.I'd like to show the sales evolution of SKU groups in terms of quantities sold, not number of orders. Which metric should I select? I used "item" but I'm not getting the same data as in Shopify.Thank you in advance for your help

623
LudivineAvell
phdigital
phdigitalNewbie
asked in Ask the Community
Website Purchase Conversion Value Meta

I am trying to pull Meta revenue (ie Website Purchase Conversion Value), within a certain time period YoY, but it looks like only the revenue from active/enabled campaigns is been pulled into Google Sheets. There must be a way to get all the revenue from all campaigns within a certain time period. Thank you!

681
Sonja Kukkula
AmitPPP
AmitPPPNewbie
asked in Ask the Community
Supermetrics Connector

Hello, I am working with one client and he has meta ads connector and it is paid version, successfully fetched the data in Google sheets, no problem at all But do I need to buy another connector if I am connecting Google My Business supermetrics connector to looker studio Because it is showing the message that free version is expired...  The Admin in the supermetrics is SAME person for Meta ads and Google my business connector, no difference in this...  So my question isDo supermetrics charge for each connector? Do they have any packages that includes Meta ads + Google My Business Please help me out

361
Sahra
Sahra
SahraCommunity Moderator
posted in Ask the Community
SuperSummit APAC is LIVE! 🚀

Who's joining us today from the APAC SuperSummit? 👋Share your favorite thing from the summit or a key takeaway with the community!Raise your hand if you joined the session today to earn the SuperSummit badge! 🏆Why join SuperSummit APAC?Learn from industry leaders like Google, LinkedIn, and more Get actionable insights to boost your marketing strategy Connect with a global community of data-driven marketersDon't miss out! tune in on here!  

11210
CatherineTML
Mariia
MariiaCommunity Moderator
posted in Ask the Community
Congrats to our SuperSummit & Community raffle winners 🎉

 At the end of the SuperSummit, we randomly selected 5 lucky attendees who are also members of our Community 😍 Here’s our 5 winners who’ll be awarded with €/$50 gift cards 🎉Matias Priani @MatiasPriani  Camilo Arroyave @Camilo  Ikram Bechari @IkkaPikka  Marnie Powell @Marnie Powell  Beth Chenette @BethC  Thank you for your participation! ❤️We’ll contact you all via email about the gift cards within the next few days. Ps. Make sure to share your main SuperSummit takeaway in this post for another chance to win! 🎉

733
joy.huynh
mnatanasabapathy
mnatanasabapathyNewbie
asked in Ask the Community
AD or creative name for google ads

What is the equivalent dimension for “ad” in google ads platform to supermetrics dimension for google ads connector. I am trying to get the ad or creative name for GDN/Youtube ads in google ads using supermetrics. Please let me know. Thanks.

973
Milja
Trevor
TrevorNewbie
asked in Ask the Community
Facebook Insights Organic Reach and Impressions showing 0

I know there are a lot of Facebook changes. I’m no where near caught up on them. The big one I noticed for my reports is that Organic Reach and Organic Impressions have been showing as 0’s for me. I reconnected the Facebook Insights connector and saw a lot of the changes.Organic Reach Organic Reach of Posts Organic Impressions Organic Impressions of PostsThese are all 0s for me. Is this true for everyone? All I find via Google Search is that Facebook’s organic reach is trending down across the board - but nothing that says we should have 0. 

2031
jessiebrock
kristina.knut
kristina.knutSupermetrics Team
posted in Ask the Community
Poll 🚀 Tell us more about you and how you see Supermetrics (3/5)

Hey everyone! 👋We’re curious to hear your thoughts on how you perceive Supermetrics, what you use it for and what resonates with you the most. This is our next question in a series of polls we have planned… and you’re, of course, welcome to share more of your thoughts in the thread below! So, this week we want to know... 

321
phil_data_2024
michaelmelen
michaelmelenNewbie
asked in Ask the Community
Are community members allowed to post events?

Hey,I noticed an Events section here but I don’t have the ability to post there. Is it open for community members to post their events?We (SmartSites) are hosting an event with Mailchimp (a Supermetrics data source) in NYC on October 16. It’s free to attend: https://www.smartsites.com/loyalty-lab/If allowed, I’d appreciate if an Admin can add this to Events. If not, I apologize; feel free to delete this post. 

552
michaelmelen
Jaspreet
JaspreetNewbie
asked in Ask the Community
Can we get the data from Facebook Marketplace using Supermetrics?

We are in process of doing the Rental market analysis and we see that a lot of house rental ads are there on FB marketplace only.While we do have the connector to the Facebook from Supermetrics but we are not able to get a handle to the FB Marketplace data.Any insights or suggestions would be helpful. Thanks.

421
Merenparras
KarenR
KarenRNewbie
asked in Ask the Community
Basis DSP >< SM Connector

Hey there! Does anyone else use Basis DSP and is having issues with the connector? Our primary issue is that SM isn’t pulling in all the data that Basis DSP API is providing; only the very high-level ‘Line’ item level data is available, with Group and Tactic level data completely missing (even though it’s available in the Basis DSP API). Support told me to submit an “Idea” which I’ve done now twice with no update. This is a HUGE missing for us, and wondering if anyone else is experiencing the same thing?

582
Kenneth
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