Skip to main content

Ask the Community

Can't find what you're looking for? Don't be shy and ask the Community!

  • 43 Topics
  • 103 Replies
44 Topics
Mariia
MariiaCommunity Moderator
posted in Ask the Community
🎁 Share your data transformation story for a chance to win a prize 🎁

 We want to hear your data transformation stories! In our recent webinar, we shared how to use custom fields and data blending, but now we want to learn from you. Share your favorite use cases for custom fields or data blending in the comments below 👇 Tell us:What problem does it solve? What data sources you blend? Or what custom field you created?  What's the outcome?Not using the data transformations yet? Share your ideas for how you would use them. We'll award the most upvoted response with $/€50 Amazon gift card 🎁✨ ⏳ The challenge ends on June 17, 2025. Let's learn from each other! ❤️

551
Mariia
naoyawada
naoyawadaNewbie
asked in Ask the Community
Facebook Ads Custom Conversions and Google Sheets

I am running into a problem where Facebook Ads and Google Sheets (via Supermetrics) aren’t matching up. I have created Custom Conversions in Facebook Ads. Once they have been Activated, I was able to use them as a metric in Supermetrics for Google Sheets. I have since created more of them in Facebook Ads (they are active), but I am not seeing them appear in my Supermetrics side panel. I have re-connected the Facebooks Data Source via the Hub, but I am not seeing any changes in what Custom Conversions are available for me to select. Any help/advice would be appreciated. Happy to share more information as needed as well.Thanks!

333
Rochelle
blueray
bluerayNewbie
asked in Ask the Community
Reach metric will always be Zero

Hi, We are trying to use Facebook Ads connector to Looker Studiowhen the campaign objective is OUTCOME_SALES then the reach value will always be zero? how to solve this?  

321
jessiebrock
leoarthur
leoarthurNewbie
asked in Ask the Community
What are the Best AI Computing Setups for Handling Large Supermetrics Datasets?

Hi everyone,I’m working with large datasets pulled from Supermetrics, and I’m facing challenges when it comes to processing them efficiently. The datasets are growing, and it's starting to strain my current AI computer setup. I’m wondering what the best AI computing setups are for handling such massive datasets.To give some context, I need a system that can:Handle complex data processing and analysis Scale as the dataset grows Integrate well with AI frameworks (like TensorFlow or PyTorch) Be cost-effectiveWhat hardware and cloud-based solutions do you recommend for this kind of workload? Are there specific GPUs, CPUs, or cloud services that work best for large-scale data analysis?Any insights or recommendations would be greatly appreciated!Thanks! 

111
Sahra
nikeul
nikeulNewbie
asked in Ask the Community
Instagram Data Range

I want to pull data from Instagram which is older than 28days. But somehow in google looker studio, the data does not work past the 28 days, when i for example choose a custom range. What might be the issue here?

512
Kathy
tsoares
tsoaresNewbie
asked in Ask the Community
Facebook Ads for Instagram (Post boosting vs. Media campaigns)

Hi SM community - happy to submit my first thread here! I’ve created a dashboard on Looker Studio to display :Dimensions: Date, Market (based on page ID) Metrics: Reach, Engagement, ERHowever, it would be interesting to differentiate what goes on regular media campaigns and what is post boosting. Is there a dimension that I’m unaware of that could do this trick? Or any other work-around you may be using? Best,Tomás

462
tsoares
somesh
someshNewbie
asked in Ask the Community
Addressing Duplicate Impressions in BigQuery from Google Campaign Manager 360 via Supermetrics

Hi everyone,I wanted to share an issue I encountered with duplicate impressions in BigQuery when using Supermetrics to pull data from Google Campaign Manager 360 (CM360) and DV360. After verifying the Supermetrics logs, everything seemed correct, but duplicates still appeared in the final dataset.Has anyone else encountered similar issues? Would love to hear your experiences and solutions!Thanks!

462
Sahra
sarahm
sarahmNewbie
posted in Ask the Community
Internal Report on Dashboard Analytics for Agencies

Hi!Do any other agencies have internal Looker Studio reports that show analytics for all dashboards? We’re trying to determine what kind of information we can be measuring to show our progress and the benefits of reporting but I’m not sure what’s available or possible, ideally without much additional manual tracking.An initial idea example was to track load times to see how those improve with different fixes but that doesn’t seem to be possible. We’re brainstorming some other options but any other thoughts, suggestions or ideas are welcome!

562
gcfmineo
LudivineAvell
LudivineAvellNewbie
asked in Ask the Community
Shopify x Google Sheets: How to Track SKU Quantities Sold?

Hi,I want to create a dashboard in Google Sheets using Shopify as the data source.I'd like to show the sales evolution of SKU groups in terms of quantities sold, not number of orders. Which metric should I select? I used "item" but I'm not getting the same data as in Shopify.Thank you in advance for your help

603
LudivineAvell
phdigital
phdigitalNewbie
asked in Ask the Community
Website Purchase Conversion Value Meta

I am trying to pull Meta revenue (ie Website Purchase Conversion Value), within a certain time period YoY, but it looks like only the revenue from active/enabled campaigns is been pulled into Google Sheets. There must be a way to get all the revenue from all campaigns within a certain time period. Thank you!

591
Sonja Kukkula
AmitPPP
AmitPPPNewbie
asked in Ask the Community
Supermetrics Connector

Hello, I am working with one client and he has meta ads connector and it is paid version, successfully fetched the data in Google sheets, no problem at all But do I need to buy another connector if I am connecting Google My Business supermetrics connector to looker studio Because it is showing the message that free version is expired...  The Admin in the supermetrics is SAME person for Meta ads and Google my business connector, no difference in this...  So my question isDo supermetrics charge for each connector? Do they have any packages that includes Meta ads + Google My Business Please help me out

351
Sahra
Sahra
SahraCommunity Moderator
posted in Ask the Community
SuperSummit APAC is LIVE! 🚀

Who's joining us today from the APAC SuperSummit? 👋Share your favorite thing from the summit or a key takeaway with the community!Raise your hand if you joined the session today to earn the SuperSummit badge! 🏆Why join SuperSummit APAC?Learn from industry leaders like Google, LinkedIn, and more Get actionable insights to boost your marketing strategy Connect with a global community of data-driven marketersDon't miss out! tune in on here!  

11010
CatherineTML
Mariia
MariiaCommunity Moderator
posted in Ask the Community
Congrats to our SuperSummit & Community raffle winners 🎉

 At the end of the SuperSummit, we randomly selected 5 lucky attendees who are also members of our Community 😍 Here’s our 5 winners who’ll be awarded with €/$50 gift cards 🎉Matias Priani @MatiasPriani  Camilo Arroyave @Camilo  Ikram Bechari @IkkaPikka  Marnie Powell @Marnie Powell  Beth Chenette @BethC  Thank you for your participation! ❤️We’ll contact you all via email about the gift cards within the next few days. Ps. Make sure to share your main SuperSummit takeaway in this post for another chance to win! 🎉

723
joy.huynh
mnatanasabapathy
mnatanasabapathyNewbie
asked in Ask the Community
AD or creative name for google ads

What is the equivalent dimension for “ad” in google ads platform to supermetrics dimension for google ads connector. I am trying to get the ad or creative name for GDN/Youtube ads in google ads using supermetrics. Please let me know. Thanks.

943
Milja
Trevor
TrevorNewbie
asked in Ask the Community
Facebook Insights Organic Reach and Impressions showing 0

I know there are a lot of Facebook changes. I’m no where near caught up on them. The big one I noticed for my reports is that Organic Reach and Organic Impressions have been showing as 0’s for me. I reconnected the Facebook Insights connector and saw a lot of the changes.Organic Reach Organic Reach of Posts Organic Impressions Organic Impressions of PostsThese are all 0s for me. Is this true for everyone? All I find via Google Search is that Facebook’s organic reach is trending down across the board - but nothing that says we should have 0. 

1741
jessiebrock
kristina.knut
kristina.knutSupermetrics Team
posted in Ask the Community
Poll 🚀 Tell us more about you and how you see Supermetrics (3/5)

Hey everyone! 👋We’re curious to hear your thoughts on how you perceive Supermetrics, what you use it for and what resonates with you the most. This is our next question in a series of polls we have planned… and you’re, of course, welcome to share more of your thoughts in the thread below! So, this week we want to know... 

311
phil_data_2024
michaelmelen
michaelmelenNewbie
asked in Ask the Community
Are community members allowed to post events?

Hey,I noticed an Events section here but I don’t have the ability to post there. Is it open for community members to post their events?We (SmartSites) are hosting an event with Mailchimp (a Supermetrics data source) in NYC on October 16. It’s free to attend: https://www.smartsites.com/loyalty-lab/If allowed, I’d appreciate if an Admin can add this to Events. If not, I apologize; feel free to delete this post. 

542
michaelmelen
Jaspreet
JaspreetNewbie
asked in Ask the Community
Can we get the data from Facebook Marketplace using Supermetrics?

We are in process of doing the Rental market analysis and we see that a lot of house rental ads are there on FB marketplace only.While we do have the connector to the Facebook from Supermetrics but we are not able to get a handle to the FB Marketplace data.Any insights or suggestions would be helpful. Thanks.

401
Merenparras
KarenR
KarenRNewbie
asked in Ask the Community
Basis DSP >< SM Connector

Hey there! Does anyone else use Basis DSP and is having issues with the connector? Our primary issue is that SM isn’t pulling in all the data that Basis DSP API is providing; only the very high-level ‘Line’ item level data is available, with Group and Tactic level data completely missing (even though it’s available in the Basis DSP API). Support told me to submit an “Idea” which I’ve done now twice with no update. This is a HUGE missing for us, and wondering if anyone else is experiencing the same thing?

562
Kenneth
ryanmio
ryanmioNewbie
asked in Ask the Community
New Trade Desk failure: Trade Desk refresh failed because "background import in progress"

“Background report import is in progress. Please try again later. If the problem remains after 24 hours, please contact our support.”

1184
jmar
rachaelmarsland
rachaelmarslandSupermetrics Team
posted in Ask the Community
How do YOU manage paid vs. organic data in sheets?

Hey Supermetrics Community! Rachael Marsland - your friendly neighbourhood CSM here coming to ya from Ontario, Canada.  I was chatting with one of my customers today and they asked me if I had any tips for organizing paid vs. organic data in sheets using Supermetrics. I answered to the best of my ability as a non-marketer, but it lead to me to thinking.. if only we had a forum where customers could connect with each other and ask for tips, tricks, and best practices... which finally motivated me to make my first post in hopes this helps my customer &amp; other new Supermetrics users.  So I ask: How do YOU manage &amp; organize paid vs. organic data in sheets?

260
rachaelmarsland
T
Tom SchooneNewbie
asked in Ask the Community
Creating a relationship between Facebook Ads and Instagram Insights data

Does anyone know if it is possible to create a relation between Instagram posts (likes comments etc. - Instagram Insights) and the ad spend on those posts (promoting for example- Facebook Ad manager). I am looking to create a dashboard where we show engagement (Instagram Insights) and spend (Facebook Ads). However, as far as I know this would require an overlapping dimension in Instagram Insights and Facebook ads in order to create a relationship in PowerBi, preferably done through a unique values post ID. Unfortunately post ID or media ID's are not the same numbers in the two data sources.Would love to hear if others experience the same issue.

923
KristinaRauch
kristina.knut
kristina.knutSupermetrics Team
posted in Ask the Community
Poll 🚀 Tell us more about you and how you see Supermetrics (2/5)

Hey everyone! 👋We’re curious to hear your thoughts on how you perceive Supermetrics, what you use it for and what resonates with you the most. This is our next question in a series of polls we have planned… and you’re, of course, welcome to share more of your thoughts in the thread below! So, this week we want to know... 

180
kristina.knut
kristina.knut
kristina.knutSupermetrics Team
posted in Ask the Community
Poll 🚀 Tell us more about you and how you see Supermetrics (1/5)

Hey everyone! We’re curious to hear your thoughts on how you perceive Supermetrics, what you use it for and what resonates with you the most. So, I’ll be popping in over the next weeks to ask you a few questions in the form of polls (also, feel free to tell us why in the thread below!)So, let’s get this started…Your feedback is incredibly valuable to us as it helps us refine our messaging and ensure we’re meeting your needs 🤗

240
kristina.knut
nitinvarghese
nitinvargheseCurious Mind
asked in Ask the Community
Looking for Power Point Slides from the NYC SuperSummit Conference

good morning! I was wondering if anyone knew where I can access the presentation slides from the SuperSummit Conference in NYC back on 6/27? Thank you so much in advance

856
Sahra
Terms & ConditionsCookie settings