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I am running into a problem where Facebook Ads and Google Sheets (via Supermetrics) aren’t matching up. I have created Custom Conversions in Facebook Ads. Once they have been Activated, I was able to use them as a metric in Supermetrics for Google Sheets. I have since created more of them in Facebook Ads (they are active), but I am not seeing them appear in my Supermetrics side panel. I have re-connected the Facebooks Data Source via the Hub, but I am not seeing any changes in what Custom Conversions are available for me to select. 

Any help/advice would be appreciated. Happy to share more information as needed as well.

Thanks!

Hi 

Thanks for submitting your question. I have checked with the team internally, can I ask you to follow this troubleshooting guide https://support.supermetrics.com/support/solutions/articles/19000093501-about-facebook-ads-custom-conversions to try and resolve the issue you explain.  Please let us know if this works or not and we can suggest alternatives.  

Thank you 

Rochelle,

I am not sure what worked since it didn’t refresh after my reconnecting the source, nor refreshing the fields, but the Custom Conversions started to show up in the sidebar. Maybe it’s a lag? Nonetheless, it seems to be working fine for me now.

Thanks,

Naoya

Glad to hear this Naoya, thanks for letting us know. Any other issues please let us know.

 

Thank you

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