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Experiencing an "Authentication Token Invalid" error in Supermetrics can halt your data flow, but thankfully, it's usually a quick fix! This error often indicates that your connection to a data source (like Google Analytics, Facebook Ads, etc.) has expired or been revoked. Think of your authentication token as a digital key; sometimes, it just needs to be refreshed or replaced to regain access. 🔄

 

Why does this happen? 🤔

 

Authentication tokens are credentials that grant Supermetrics permission to access your data from various platforms. For security reasons, these tokens aren't permanent. They can expire due to:

  • Time limits: Many platforms set a specific validity period for tokens.

  • Password changes: If you change your password for the connected data source, the old token might become invalid.

  • Security policies: Your organisation or the data source itself might have policies that automatically revoke tokens after a certain period or upon certain actions.

  • Account activity: Sometimes, unusual account activity detected by the source platform can invalidate tokens.

 

How to restore your access: A step-by-step guide 🚀

 

The process to fix an invalid authentication token primarily involves re-authenticating your data source within Supermetrics. There are a couple of main ways to do this, depending on where you're encountering the issue.

 

1. Fixing login token errors in your Supermetrics connector (e.g., Google Sheets, Excel) 📊

 

This is the most common scenario. When you see the error, Supermetrics will typically prompt you to re-authenticate.

  • Locate the authentication option: In your Supermetrics sidebar (for Google Sheets, Excel, etc.), look for an option to "Log in with" or "Manage accounts" for the specific data source that's causing the error.

  • Re-authenticate: Click on this option and follow the on-screen prompts to log into your data source account. This process will generate a new, valid authentication token.

  • Run your query: Once re-authenticated, try running your Supermetrics query again.

📚 Learn more: Get detailed instructions on fixing these errors directly in your connector with How to fix login token errors.

 

2. Renewing authentication tokens in the Supermetrics Team Management site 🧑‍🤝‍🧑

 

If you're managing a team or need to renew tokens for multiple accounts, the Supermetrics Team Management site offers a centralized way to do this.

  • Access Team Management: Log in to the Supermetrics Hub and navigate to the Team Management section.

  • Find the data source: Go to the "Data Sources" tab or similar section where your connected accounts are listed.

  • Renew token: For the data source in question, you should see an option to "Renew" or "Re-authenticate" the token. Click this and complete the login process for that data source.

  • Verify: After renewing, ensure that any reports or queries using this data source are now pulling data correctly.

📚 Manage your team's access: For comprehensive guidance on managing tokens at a team level, refer to How to renew authentication logins/tokens in the Supermetrics Team Management site.

 

Best practices to avoid future issues ✨

 

  • Regular checks: Periodically check your Supermetrics queries for any authentication errors, especially for less frequently used data sources.

  • Consistent credentials: Try to avoid frequent password changes for accounts connected to Supermetrics, as this is a common reason for token invalidation.

  • Stay updated: Keep your Supermetrics connector updated to the latest version, as updates often include improvements to authentication stability.

 

Stay connected, stay insightful! ✅

 

An "Authentication Token Invalid" error is a minor hurdle, not a roadblock! By understanding why it occurs and knowing how to quickly re-authenticate through your connector or the Supermetrics Team Management site, you can ensure uninterrupted access to your vital marketing data. Keep your connections fresh, and keep those insights flowing! 🏆

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