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Hello everyone,

I’m hoping someone will be able to help me. We pay for the Growth account, which allows us to connect 8 accounts to our Google Sheets. However, when I went to use one a few days ago, I received a note saying that I could not get data because it was not one of our prioritized accounts.

When I reached out to support, they told me that you can only have 2 prioritized accounts, but I can’t find anywhere to set this. Also, why are we paying for 8 accounts if we can only use 2? It seems a little redundant.

Additionally, we have 3 people on our team, and none of us seem to have access to set a priority account. I’m getting a little lost as to what I can do now since support takes a whole day to tell me that we only have 2 prioritized accounts. But if you can only have 2, what’s the point of going above the basic plan?

I need help pretty urgently now and can’t really wait another day for support to tell me that I can have 8 accounts but can’t use them.

Hi MarkieC,

Thank you for sharing this with us! We have replied to your ticket with some additional details that should help resolve this issue. 


But for other users who may be facing the same issue: when the prioritized account error populates, it typically means you have selected an account that is not on the prioritized account list. Or, this could mean you have selected the “All accounts” option, triggering the limit notification. This guide provides additional details:  How to avoid exceeding your license's account limits - Check your prioritized accounts. 
 

If you don't have access to modify the prioritized accounts list, it means you were added to the account as an editor. This means that one of the existing account Admins or Owners will need to action the prioritized account selection or upgrade your permissions so you have the ability to do so. There are additional details here regarding permissions: About Supermetrics teams and user roles. 

Hope this information helps!

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