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Metrics from query can't generate data from ads manager

  • February 7, 2025
  • 1 reply
  • 34 views
marketing
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I don’t know what’s the problem. But, the metrics usually automatically update

as you can see. The data stop continuously generate since 2nd February 2024. 

any body have the same problem and can solving this?

 

Best answer by Senni

Hi there,

This is most likely caused by an incident Meta had last week, which briefly affected the Facebook Ads connector and might have impacted the data in your Sheet. Good news though – the issue has been resolved on Meta's end!

Could you please try refreshing your query to pull in the updated data? Everything should be working smoothly now.

If you happen to still see any issues after refreshing, please don't hesitate to reach out to our support team. We're happy to take a closer look and help you get everything sorted out.

Hope this gets you back on track! Let us know if you have any questions.

1 reply

Senni
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  • Senni
  • Supermetrics Team
  • Answer
  • February 10, 2025

Hi there,

This is most likely caused by an incident Meta had last week, which briefly affected the Facebook Ads connector and might have impacted the data in your Sheet. Good news though – the issue has been resolved on Meta's end!

Could you please try refreshing your query to pull in the updated data? Everything should be working smoothly now.

If you happen to still see any issues after refreshing, please don't hesitate to reach out to our support team. We're happy to take a closer look and help you get everything sorted out.

Hope this gets you back on track! Let us know if you have any questions.

Senni
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