Skip to main content
Solved

license issue

  • August 19, 2024
  • 1 reply
  • 51 views
hadar

hi 

i saw in my google sheets which conact to supermatrics a messege said my lisence of goggle ads is not valid,

but as you can see in the screenshot the lisence is valid

please help me understand how to fix it

Best answer by Senni

Hi @hadar 👋🏼

It seems that you have multiple email addresses in use, and the one in the screenshot doesn’t have a valid Supermetrics license. The email that you used to login to the Community has a valid license, so logging with that email should do the trick. 

Let me if changing the email works!

Here are some more instructions that might help: https://support.supermetrics.com/support/solutions/articles/19000130285-how-to-verify-you-have-a-valid-paid-license

 

    1 reply

    Senni
    Forum|alt.badge.img+1
    • Senni
    • Supermetrics Team
    • 17 replies
    • Answer
    • August 19, 2024

    Hi @hadar 👋🏼

    It seems that you have multiple email addresses in use, and the one in the screenshot doesn’t have a valid Supermetrics license. The email that you used to login to the Community has a valid license, so logging with that email should do the trick. 

    Let me if changing the email works!

    Here are some more instructions that might help: https://support.supermetrics.com/support/solutions/articles/19000130285-how-to-verify-you-have-a-valid-paid-license

     

    Senni


    Terms & ConditionsCookie settingsAccessibility statement