Hi everyone,

I’m facing an issue with an AppsFlyer query in Google Sheets that triggers a timeout error (Error: AppsFlyer failure - Data Source Error: Gateway Timeout). This problem has been ongoing for over a month and is specifically affecting certain accounts, while other AppsFlyer accounts work fine without any issues.

Despite following the recommendations provided by the support team and trying shorter date ranges, the error persists. Additionally, I was informed about a 90-day limit for event data, but this doesn't seem to apply in my case, as I’m using the segment for other accounts this year up until the current date.

The Supermetrics support team is investigating the issue, but I wanted to ask if anyone in the community has experienced this type of error and if they have any additional suggestions or possible solutions to resolve it, as this is a critical function for our work.

Any help or recommendations would be greatly appreciated.

Thanks in advance!