Customer Success: Community as a Growth Engine for SaaS Business

Join us at Supermetrics HQ on October 2 for an evening with the Customer Success Nordics community as we dive into the power of community as a growth engine for SaaS businesses.

You’ll hear from:
✨ Ilona Vainio, Head of Community at RELEX Solutions, on why companies invest in community and how they measure impact.
✨ Sahra Kahim, Community Manager at Supermetrics, sharing her journey from Customer Success to Community Management and the skills that make the transition possible.

After the talks, grab a drink and join interactive round table discussions on key topics like:

• Building and engaging SaaS communities

• Measuring ROI and business value of community

• Challenges and pitfalls in community strategy

• The evolving role of Community Managers

Agenda:

• 17:00 – Doors open

• 17:30 – Welcome & intro

• 17:40 – Talks: Community as a Growth Engine for SaaS Business

• 18:20 – Networking break

• 18:30 – Round table discussions

• 19:30 – Wrap-up & closing

• 20:00 – Doors close

📍 Where: Supermetrics, Kaivokatu 10 A, 9th floor, 00100 Helsinki

👥 Who should join: Customer Success Managers, SaaS professionals, and anyone curious about the business value of community.

Let’s connect, share, and explore how communities can transform SaaS growth ❤