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Sonja KukkulaCommunity Moderator

Improvements to Basis data sourceNews

Action required: Renew your connection on April 30, 2025 Basis is updating their API authentication methods to enhance security. We will update our Basis data source to ensure compatibility and to take full advantage of these security changes. This update takes place on April 30, 2025. What to do next?To keep the data source running smoothly, you need to renew your connection on April 30, 2025. If you do not renew your connection, all your existing and new queries in the Basis data source will return an error. To make sure your reports continue to run smoothly, please take the following steps:Renew the data source connection in Supermetrics. If you need help, please see these guides in our support center. We recommend renewing the data source connection via hub.supermetrics.com. You can now refresh your existing queries and create new ones.If you have any questions, just let us know in the community or reach out to our support team.

LitosNewbie

Storage solutions

Sonata connector

Hi, Are there any plans to integrate the Sonata DSP into your connectors? (https://www.sonataplatform.com/)In digital marketing it is a platform we use regularly, and it is not easy to get the data in bulk on demand.At the moment, to work via api, it is necessary for the provider to create a bespoke point of contact. Thank you.

Ask the Community

Facebook insights - show nested Facebook comments

Hi all, I am trying to find a way to include the nested comments on Facebook posts via the Facebook insights connector. I can pull comments on the post (56) but there are actually 308 comments in total including nested comments (replies to original comments). Anyone know how to do this?

SahraCommunity Moderator

Getting Started

🎥 Get Started with Supermetrics for Looker Studio!Tutorial

🎬 Catch the recording and learn the best tips & tricks to master Supermetrics for Looker Studio fast. ✅ Walkthrough of key features✅ Pro tips to save time✅ Hit the ground running with your reports📹 Watch now & start building better dashboards today!Happy reporting! 📊✨

SahraCommunity Moderator

Getting Started

🎥 Supercharge Your Google Sheets with Supermetrics!Tutorial

Watch our on-demand webinar recording which packed with everything you need to:✅ Master Supermetrics for Google Sheets in minutes✅ Learn pro tips for effortless data automation✅ Skip the learning curve with expert guidance📹 Watch now and transform your spreadsheets into powerful data dashboards today! (Bonus: Great for beginners or anyone wanting a refresher!)Happy data-crunching! 📊🚀

Profile Visit metrics missing

hi everyone,i’m struggling to find a metrics from Facebook called “Profile Visit”, it’s not available when i tried to pull report from Supermetrics’ extension. Can anyone let me know how to pull this specific metric?Many thanks,Tommy

nikeulNewbie

Data visualization

Shopify connector - get sold products by product tag

Hi,i want to get the total sum of sold products having a certain product tag. I am realy struggling wwiwth getting this to work. In shopify itselfe it is a super easy thing, but somehow the google looker studio ↔ supermetrics connector is struggling wiwth this request since i am not getting it to work. would there be any help?

Sonja KukkulaCommunity Moderator

LiveIntent conversion field changesNews

We have made changes how conversion metrics are calculated before and after April 1, 2025 on our LiveIntent data source. These updates, which went live on April 17, 2025, reflect changes on the LiveIntent reporting platform regarding how conversion metrics are calculated. These changes were introduced by LiveIntent and are detailed here. What's new? (Since April 17th)The original Total conversions metric is now in a new group called Legacy metrics. You'll find new conversion metrics under the Core metrics group. These use LiveIntent's updated calculation method (from April 1st onwards). The Attribution setting is now named Attribution setting (legacy). This only affects the numbers in the Legacy metrics group.What to do next?If you want to use the new conversion metrics, you'll need to edit your existing reports/queries or create new queries and pick fields from the Core metrics group. Keep in mind that the names of the old conversion metrics have changed — this can affect your curren

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Sonja KukkulaCommunity Moderator

Fetch more comments with Instagram Insights data sourceNews

We've updated our Instagram Insights data source to fetch more post comments.Previously, our Instagram Insights data source could fetch a maximum of 300 of the most recent comments per post. Now, we've increased this maximum to 400. How does it work?You can control the number of comments using the 'Comments per media post' setting, located in the advanced/optional settings of the Instagram Insights data source. The available options are 100 (default), 200, 300, and 400 of the most recent comments. Please be aware that fetching a higher number of comments can slow down your reports, particularly in tools like Looker Studio and Power BI. In these cases, we recommend fetching a lower number of comments.

LitosNewbie

Storage solutions

Sonata connector

Hi, Are there any plans to integrate the Sonata DSP into your connectors? (https://www.sonataplatform.com/)In digital marketing it is a platform we use regularly, and it is not easy to get the data in bulk on demand.At the moment, to work via api, it is necessary for the provider to create a bespoke point of contact. Thank you.

Ask the Community

Facebook insights - show nested Facebook comments

Hi all, I am trying to find a way to include the nested comments on Facebook posts via the Facebook insights connector. I can pull comments on the post (56) but there are actually 308 comments in total including nested comments (replies to original comments). Anyone know how to do this?

Profile Visit metrics missing

hi everyone,i’m struggling to find a metrics from Facebook called “Profile Visit”, it’s not available when i tried to pull report from Supermetrics’ extension. Can anyone let me know how to pull this specific metric?Many thanks,Tommy

nikeulNewbie

Data visualization

Shopify connector - get sold products by product tag

Hi,i want to get the total sum of sold products having a certain product tag. I am realy struggling wwiwth getting this to work. In shopify itselfe it is a super easy thing, but somehow the google looker studio ↔ supermetrics connector is struggling wiwth this request since i am not getting it to work. would there be any help?

shin_apexNewbie

Google Ads: Auction Insights

Hi everyone!I’m relatively new to SEM—my background has been more focused on social (both organic and paid)—and I’d love some help navigating a current project.I was asked to include auction insights in a recurring report, and while I’ve managed to find metrics like impression share using keyword text as a dimension, I’m stuck on how to include the Display URL domain like we see in the Google Ads UI.From what I understand, this data is only available for selected keywords—and usually through the Google Ads interface—but I’m wondering if anyone here has found a way to pull this info using Supermetrics (whether via Google Sheets, Data Studio, or another connector)? I’d love to either automate or semi-automate this process, rather than manually exporting from the UI every time.If anyone has tackled this or has a creative workaround, I’d really appreciate your advice. Thanks so much!

geo_suNewbie

Data transformations

Amazon Ads Connector - Account ID

Hi everyone,Hope you’re well. I’m working with some clients on Amazon Ads. I connected my Amazon Ads account to Supermetrics to retrieve data and send it to Big Query.My issue is the following : I have a duplication of accounts for my clients with 16-digits ID. It seems to be for each marketplace, but there is no way to identify which ID corresponds to which marketplace. Moreover, when I try to make some previews to find the right account, the query dysfunctions.Anyone had a similar issue ? Found a solution ? Thanks !

naoyawadaNewbie

Ask the Community

Facebook Ads Custom Conversions and Google Sheets

I am running into a problem where Facebook Ads and Google Sheets (via Supermetrics) aren’t matching up. I have created Custom Conversions in Facebook Ads. Once they have been Activated, I was able to use them as a metric in Supermetrics for Google Sheets. I have since created more of them in Facebook Ads (they are active), but I am not seeing them appear in my Supermetrics side panel. I have re-connected the Facebooks Data Source via the Hub, but I am not seeing any changes in what Custom Conversions are available for me to select. Any help/advice would be appreciated. Happy to share more information as needed as well.Thanks!

Ask the Community

Reach metric will always be Zero

Hi, We are trying to use Facebook Ads connector to Looker Studiowhen the campaign objective is OUTCOME_SALES then the reach value will always be zero? how to solve this?

sarahmNewbie

Storage solutions

Benefits of Data Warehousing

Hoping to hear from some others (especially other agencies) about the benefits of switching to data warehousing for reporting. What improvements have you seen? Was the initial lift easier/harder than expected? Please share your experiences!

Why connect 8 account when I can only use 2

Hello everyone,I’m hoping someone will be able to help me. We pay for the Growth account, which allows us to connect 8 accounts to our Google Sheets. However, when I went to use one a few days ago, I received a note saying that I could not get data because it was not one of our prioritized accounts.When I reached out to support, they told me that you can only have 2 prioritized accounts, but I can’t find anywhere to set this. Also, why are we paying for 8 accounts if we can only use 2? It seems a little redundant.Additionally, we have 3 people on our team, and none of us seem to have access to set a priority account. I’m getting a little lost as to what I can do now since support takes a whole day to tell me that we only have 2 prioritized accounts. But if you can only have 2, what’s the point of going above the basic plan?I need help pretty urgently now and can’t really wait another day for support to tell me that I can have 8 accounts but can’t use them.

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